Refund policy

RETURNS
Unfortunately, we do not accept returns for any reason. We apologize for any inconvenience this may cause, but many of the products we offer are made or printed to order. We stand behind the quality of our products and believe that you will love them just as much as we do. All sales are final.

DAMAGES
If your order arrives damaged at no fault to you, we will do our best to rectify the situation. Please contact us no later than 14 days after getting the package.

Natalie Wish is only responsible for the item getting to the delivery address provided with the order. If you choose to use a forwarder, the 14-day window will begin from when it is delivered to the forwarder and all other claims requirements will still apply.

In your claim, please include photographs showcasing both the compromised item and the shipping package’s exterior and interior. This allows us to better understand the issue and expedite the process. Claims without this will be denied.

Once assessed, our team will determine the best course of action. This may include sending a replacement or offering a potential partial refund. Please retain your item until we confirm the next steps – sometimes, we might ask you to safely dispose of the damaged product before sending out a replacement. Other times we will request that the item be returned.

Criteria for a Book to be Considered Damaged:

  • Tears, cuts, or noticeable scratches on the book’s front, spine, or dust jacket that exceed 1 cm.

  • Any marks or residue on the book’s front or spine that are larger than 1cm and can’t be removed.

  • Dents or crushed edges that surpass 1cm.

  • Multiple ripped or bent pages that hinder the reading experience.

  • Obvious production defects, like missing finishes.

Not Quite Damaged:

  • Minor blemishes on the back of the book or its dust jacket.

  • White spots, scuffs, or minor scratches on sprayed edges, slight bleeding onto pages, or issues related to the book’s top/bottom edge.

  • Slight discrepancies on sprayed edges.

  • Minor creases at the top or base of the spine, dust jacket, or corners.

  • Pages with a slight wave.

Thank you for supporting the shop. We will do our best to assist you to your satisfaction.

Any questions can be directed to hello@nataliewish.com